Xcally Motion in Dubai

One Contact Center software, endless channels

DVCOM partners with XCALLY which is an state-of-the-art Omni Channel software that integrates with Asterisk™ an open source IP Telephony operating system, and has been developed in the Xenialab research center, Italy.

XCALLY has been deployed by Call centers worldwide and in over 60 countries, mainly due to its fantastic features such as Omnichannel modules, IVR system, Contact management, Outbound predictive dialer, Scripting tool, Realtime monitoring, Analytics and reporting, Internal messenger and 3rd-party apps integrations with ASR and TTS, Bots, SMS, Ticketing, Social media and Messaging Apps, along with custom Dashboards and major CRMs as well.

One cannot go wrong, when you choose Xcally.

An effective customer service provider meets their customers across the popular channels available and where they feel comfortable.

Xcally allows you to focus on the popular channels specially where your customers are found.

You get to know your customers better and you can let them interact and connect with you across their favored channel to communicate.

In these highly competitive times, today’s customers expect to be able to communicate across different channels and devices available.

The communication may be initiated by email and continue further through Social media channels such as Twitter or Facebook Messenger, etc. and towards theend they may need to chat with a human who could be an operator or a sales agent. In this case, it’s very important for every stakeholder to be aware of the customer’s journey and interactions across different channels, which avoids repetition of the process to both the customer and the agent, which empowers more productivity.

XCALLY modules – Voice, Web Chat, Email, FAX, SMS – are already available in the modules available and you can add as many channels as required, using to the powerful Xcally Open Channel tool.

The Agents are able to easily manage all the interactions, across several different channels exchanges, within a single Omnichannel Desktop interface. So there are no extra tabs to be negotiated.

The entire Customer Journey will be available to your agent, at any point, through the customers contact details provided.

An Xcally Agent also has access to the assigned lists of the Contacts Manager, which is a lite CRM tool which helps to effortlessly manage the customer’s experience at every stage.

The customer’s contact information, can be easily retrieved and this enables the agent to track the customer’s actions and quickly connect with the customer or run a dynamic script, used for customer satisfaction and reviews. All your customer interactions are stored in a single area and further reports can be created using filters such as by tag, status, account, date, agent.

This allows you to deliver a very efficient customer service to your important business aspect – your client!

The XCALLY Features & Plans have been designed for every kind of Customer Care.

The options available are in below flavors: Inbound / Outbound / Blended Call Center or Omnichannel Contact Center!

You can also connect XCALLY with external custom apps or third-party apps and technologies, like Zendesk, Salesforce, SugarCRM, ZohoCRM, Freshdesk!
You can also develop your own customer APIs and integrations and add to the Xcally AppZone!